Q: What is your minimum order?
A: The minimum order for all new customers is 20 candles (regardless of fragrance). If you decide to order again after 'testing the water' the minimum order from then on is 50 candles.
Q: How do I place an order and what is the procedure?
A: Please use our contact form to place your order. Once we've received the order, we will sent you a confirmation email along with all the important information about what will happen next.
Q: When will I receive my order?
A: All candles are freshly poured; we do not hold any stock. The timescale depends on the size of your order. However an order of 20-100 candles normally takes about 2 weeks (including bespoke candles). We will keep you regularly updated during the process so you know when to expect your order.
Q: How do I pay for my order?
A: At the moment we only accept payments via BACS. You will be sent an invoice prior to dispatch of your order with all the detail. Please note, if you're ordering candles with bespoke labels we kindly request a 50% deposit prior to the start of the order production.
Q: How will my order be delivered?
A: We offer a delivery in person within the Cornwall area at a charge of 40p/mile (courier service available if desired). Deliveries to the rest of the UK are carried out via courier services. The delivery cost depends on the size and weight of your order and is charged at the courier's standard rates.